GABS EATS – PRIVACY POLICY

Last Updated: October 24, 2025

Version: 2.0

1. INTRODUCTION

Gabs Eats ("Gabs Eats," "we," "our," or "us") is committed to safeguarding the privacy, confidentiality, and security of all personal information collected through our mobile application, website, and associated digital platforms (collectively, the "Platform").

This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information when you interact with our services, including ordering food, using delivery services, or engaging with Gabs Eats through customer support or marketing activities.

By using Gabs Eats, you consent to the practices described in this Privacy Policy. If you do not agree with these terms, please do not use our services.

This Policy applies to all Users, including:

Customers ordering through the Gabs Eats app;
Restaurants and Vendors partnered with Gabs Eats; and
Delivery Riders contracted by Gabs Eats.

This Privacy Policy should be read in conjunction with our Terms of Service, Cancellation Policy, and Delivery Policy, which collectively govern the use of our Platform.

2. SCOPE AND COMPLIANCE FRAMEWORK

This Privacy Policy applies to all processing of personal data conducted by Gabs Eats within Botswana and any other jurisdictions where the platform operates.

It aligns with and is compliant under:

The Data Protection Act of Botswana (2018);
The Protection of Personal Information Act (POPIA) of South Africa;
The General Data Protection Regulation (GDPR) of the European Union (where applicable).

We collect and process data lawfully, transparently, and only for legitimate business purposes directly related to the operation of our food delivery services.

3. INFORMATION WE COLLECT

3.1 Information You Provide to Us

When you use Gabs Eats, we may collect:

Account Information

Full Name
Email Address
Mobile Number
Encrypted Password
Delivery Addresses
Payment and Billing Information (processed through secure third-party payment gateways)

Order Details

Restaurant selections and menu choices
Dietary preferences and special instructions
Order history, reviews, and ratings

Support & Communications

Messages sent to customer service
Feedback forms or survey responses

3.2 Information Automatically Collected

Location Data

Real-time GPS data (for delivery and tracking)
IP address and approximate location

Device and Technical Information

Device type, model, and OS version
App version and usage statistics
Network provider and device identifiers

Usage Analytics

Pages and features visited
Search queries, order frequency, and behavior
Interaction with notifications or promotions

3.3 Information from Third Parties

We may receive limited information from:

Payment Processors: Transaction confirmations and status
Social Media Platforms: Basic profile data when you choose to link accounts
Verification Services: To prevent fraud and verify identity or eligibility

Cookies and Tracking Technologies:

We use cookies, SDKs, and similar technologies for analytics, functionality, and personalized marketing. You can manage cookie preferences within your device or browser settings.

4. HOW WE USE YOUR INFORMATION

Your personal information is used for the following lawful purposes:

4.1 Service Provision and Operations

To process and fulfill food orders
To match you with the nearest available delivery rider
To provide real-time delivery tracking and order updates
To facilitate secure payment transactions
To handle support tickets and customer service requests

4.2 Personalization and Recommendations

AI-based suggestions of restaurants, meals, or offers
Personalized app interface and marketing content
Loyalty and incentive programs

4.3 Platform Integrity and Improvement

To monitor system performance and prevent abuse
To analyze app usage for performance optimization
To develop new features and improve user experience
To conduct internal audits and service quality checks

4.4 Legal and Regulatory Compliance

To comply with applicable laws and tax obligations
To detect, prevent, and investigate fraud or misconduct
To assist law enforcement where legally mandated

4.5 Communication

Sending confirmations, receipts, and delivery notifications
Providing promotional messages (where consented)
Important legal or service announcements

5. HOW WE SHARE YOUR INFORMATION

5.1 With Restaurant Partners

We share only the data necessary for restaurants to fulfill your order, including:

Customer name, order details, and special instructions
Delivery address (if applicable)
Contact information for order coordination

5.2 With Delivery Riders

For order fulfillment, riders receive:

Customer name and phone number
Delivery address and GPS coordinates
Order details for verification

Riders are contractually bound to use this data only for completing assigned deliveries and must adhere to strict confidentiality and data protection clauses.

5.3 With Payment Processors

Your payment details are handled exclusively by certified third-party processors. Gabs Eats never stores your full card number or CVV code.

5.4 With Service Providers

We engage trusted providers for:

Cloud hosting and storage
Analytics and crash reporting
Customer support platforms
Marketing automation and push notifications
Fraud prevention tools

All third parties operate under confidentiality and data processing agreements.

5.5 For Legal Purposes

We may disclose personal data:

When required by law or legal process
To comply with government or regulatory requests
To protect Gabs Eats' legal rights, property, and safety
To prevent or address fraud, security threats, or disputes

5.6 Business Transfers

In the event of a merger, acquisition, or restructuring, data may be transferred under strict safeguards, ensuring continuity of privacy protection.

6. DATA SECURITY

We use enterprise-grade data protection measures, including:

Encryption: TLS/SSL encryption for all communications
Secure Storage: Encrypted databases and hashed passwords using bcrypt
Access Controls: Role-based permissions and monitoring
Regular Audits: Internal security reviews and penetration testing

Data Retention:

We retain data only for as long as necessary to provide services, comply with the law, or resolve disputes.

Breach Procedures:

In the event of a data breach, we will notify affected users and relevant authorities within the legally required timeframe.

7. YOUR PRIVACY RIGHTS

Under the Data Protection Act, GDPR, and POPIA, you have the right to:

Access your personal information
Request correction of inaccurate or outdated data
Request deletion of your account or data (subject to legal retention obligations)
Withdraw consent to marketing communications
Lodge a complaint with the Data Protection Commissioner of Botswana

To exercise your rights, contact our Data Protection Officer at info@gabseats.com.

8. INTERNATIONAL DATA TRANSFERS

If your data is transferred outside Botswana, we ensure compliance through:

Data transfer agreements
Encryption and secure international hosting partners
GDPR-equivalent safeguards

9. CHILDREN'S PRIVACY

Our services are not directed to users under 18. If we become aware that a minor has provided personal data, we will delete it immediately.

10. THIRD-PARTY SERVICES

Links or integrations with third-party websites or services (such as payment gateways or social media platforms) are governed by their own privacy policies. Gabs Eats is not responsible for their practices or data management.

11. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect business, legal, or technical developments.

We will notify users via email, app notification, or website posting whenever material changes occur.

Your continued use of the platform after updates constitutes acceptance of the revised Privacy Policy.

12. CONTACT INFORMATION

Data Protection Officer:

Gabs Eats (Pty) Ltd

Address: 10208 Mokolwane, Gaborone, Botswana

Email: info@gabseats.com

Phone: +267 71 672 188

Website: www.gabseats.com

Legal Notice

By using the Gabs Eats Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Your trusted food delivery platform in Botswana.